Refund policy

Simply Sajavat accepts returns within a 28–30 day window from the date you receive your order. To qualify for a return, the item must meet all of the following conditions:

• Unused & Unworn: Jewellery must be in perfect, unworn condition.

• Original Packaging: Items must be returned with all original packaging, including jewellery boxes, pouches, tags, and inserts.

• No Damage or Alteration: Items showing signs of wear, scratches, breakage, or modification will not be eligible.

• Non‑Returnable Items:

  • Earrings (for hygiene reasons)

  • Custom, personalised, or made‑to‑order items

  • Sale, clearance, or promotional items

If your item arrives damaged or incorrect, you must notify us within 48 hours of delivery with clear photos.

📩 How to Request a Return

To initiate a return, please contact our customer support team at:

📧 info@simplysajavat.co.uk

Include the following details:

• Full name

• Order number

• Item(s) you wish to return

• Reason for return

• Photos (if damaged or incorrect)

Our team will respond within 24–48 hours with approval and instructions for sending the item back.

📦 Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

• We strongly recommend using a tracked and insured postal service.

• Simply Sajavat is not responsible for parcels lost or damaged during return transit.

💎 Refund Processing

Once your returned item is received and inspected:

• Refunds are processed within up to 15 days.

• Refunds are issued to the original payment method only.

• Shipping fees are non‑refundable, except in cases of damaged or incorrect items.

• If the item does not meet return eligibility criteria, the refund may be declined or partially reduced.

You will receive an email confirmation once your refund has been processed.